Terms and Conditions

1. General Tolerances and Specifications

• Unless otherwise specified in the customer’s technical documentation (e.g., drawings, CAD files) or purchase order, High Altitude Manufacturing Global Inc. applies the following default standards:
  • Tolerances:
    • Parts up to 5 inches in any dimension: ±0.005 inches
    • Parts between 5 and 10 inches: ±0.010 inches
    • Parts over 10 inches: ±0.020 inches
    • Surface Finish: Standard finish is 0.125 micro inches or better, unless otherwise requested.
    • Customer-provided specifications will take precedence when explicitly stated.

2. Part Cleaning and Packing

• High Altitude Manufacturing Global Inc. follows these procedures unless directed otherwise by the customer: 
• Cleaning: 
  • Steel Parts: Coated with a light oil film to prevent rust during storage and transit. 
  • Aluminum and Non-Ferrous Materials: Cleaned with alcohol or mineral spirits to remove contaminants.
• Packaging: 
  • Parts under 5 inches are bulk packed in suitable containers. 
    • Parts 5 inches or larger, or delicate items, are individually packaged to prevent damage.
    • Customers supplying materials are responsible for their quality and suitability; the company is not liable for defects arising from such materials.

3. Order Cancellation 

• Orders may be canceled under the following terms: 
  • Cancellation requires written notice to High Altitude Manufacturing Global Inc. 
• If work has started, the customer is liable for: 
  • Costs of labor and materials incurred up to the cancellation date. 
  • A 10% administrative fee based on the total order value.
  • No fees apply if cancellation occurs before work or material procurement begins.
• Payment Terms
  Terms are indicated on invoice. If no terms were granted before issuance of PO, payment will be due at time of shipment. 
• Late payments incur a 1.5% monthly interest charge on the unpaid balance. 
• Acceptable payment methods (e.g., bank transfer, check) will be listed on the invoice. 
• Credit card payments require a 3% service charge to be added to the invoice.
• For projects exceeding $10,000 or 30 days, milestone-based partial payments may be required.

4. Delivery Terms

• Shipments are FOB (Free on Board) from High Altitude Manufacturing Global Inc.’s facility. 
• The customer bears shipping costs and assumes risk of loss once parts are handed to the carrier. 
• Shipping methods follow customer instructions or standard practice if unspecified.

5. Warranty

• Parts are warranted against defects in materials and workmanship for 90 days from delivery. 
• Exclusions include: 
  • Issues from customer-provided designs, specifications, or materials. 
  • Damage from misuse, improper handling, or wear and tear.
  • Defective parts will be repaired or replaced at the company’s discretion, provided defects are reported within the warranty period.

6. Intellectual Property

• Customer-provided designs, drawings, CAD files, and specifications remain the customer’s property. 
• High Altitude Manufacturing Global Inc. will not use or disclose such information without prior written consent. 
• Customers must not disclose the company’s proprietary processes or trade secrets.

7. Dispute Resolution

• Disputes will be settled via binding arbitration in Clackamas County Oregon. 
• The arbitrator’s decision is final and binding on both parties.

8. Compliance and Certifications

• Parts comply with relevant industry standards (e.g., ISO, ASME). 
• Certifications (e.g., material certificates) are available upon request for an additional fee.

9. Order Modifications

• Changes to orders (e.g., specifications, quantities) must be submitted in writing. 
• Modifications may lead to: 
  Additional costs (labor, materials, retooling). 
• Schedule delays.
  The company will notify the customer of impacts before proceeding.

10. Force Majeure

• The company is not liable for delays caused by uncontrollable events, such as natural disasters, strikes, or supply chain issues.

11. Non-Waiver and Severability

• Failure to enforce any term does not waive it or other terms. 
• If a provision is invalid, the remaining terms remain enforceable.

12. Inspection and Acceptance

• Customers must inspect parts within 5 business days of delivery and report defects in writing. 
• Unreported defects within this period imply acceptance.

13. Returns and Refunds

• Returns are accepted only for defective parts under warranty. 
• No refunds are issued for non-defective parts. 
• Defective items must be returned in original packaging for repair or replacement at the company’s discretion.

14. Security and Data Protection

• Reasonable measures are taken to protect customer data, but the company is not liable for breaches or unauthorized access.

15. Tooling and Fixture Ownership

• Custom tools and fixtures remain company property unless otherwise agreed in writing. 
• Customer ownership incurs additional costs, to be specified in the purchase order.

16. Lead Times

• Delivery timelines are estimates, not guarantees. 
• The company strives to meet estimated dates but is not liable for delays.

17. Payment Schedules for Large Projects

• Projects over $10,000 or 30 days may require installment payments tied to milestones, detailed in the purchase order.

18. Progress Reports

• Updates on project status are available upon request, with frequency and format agreed in advance.

19. Environmental and Safety Compliance

• The company adheres to applicable environmental and safety regulations. 
• Insurance coverage details are available upon request.

20. Entire Agreement

• These Terms and Conditions represent the full agreement between High Altitude Manufacturing Global Inc. and the customer, superseding prior agreements unless incorporated into a signed contract. 
• Customers should review these terms before submitting orders; deviations must be specified in writing.